Troubleshooting

TNAS PC can't find your TNAS?

  • TNAS and your computer are not on the same network segment. Please connect both on the same subnet.

  • Windows Defender has blocked TNAS PC. Follow the instructions to prevent this from happening.

  • Your computer or router has a firewall, and so you should turn off the firewall and try again.

  • Your computer is using a network proxy connection. Please disconnect the proxy connection and try again.

TOS online installation progress freezes before 50%?

If this happens, then your connection to the network is suboptimal. Therefore, please install TOS manually.

TOS installation progress freezes at 60%?

Hard drive failure! Please replace your hard drive with one of those included on our list of compatible hard drives. Alternatively, remove your hard drive and try again after low-level formatting.

RAID format failed during initialization?

Hard drive failure! Please replace your hard drive with one of those included on our list of compatible hard drives. Alternatively, remove your hard drive and try again after low-level formatting.

TNAS can’t connect to the Internet?

  • DNS parameter error! Go to TOS > Control Panel > Network, and manually set the DNS parameter to 8.8.8.8 or 114.114.114.114.

  • The gateway parameters are incorrect! Go to TOS > Control Panel > Network, and manually set the gateway to the same gateway as your computer.

What is the fix when the mapped network drive disappeared from my Windows computer?

Go to Windows Control Panel > Credential Manager > Windows Credentials. Delete the original credentials and manually add new credentials;

The menu in TOS does not work properly?

Change your browser and try again. We recommend using Google Chrome, Firefox, or Safari.