Troubleshooting


My computer won’t recognize the hard drive, and no drive letter appears?

  • If the hard disk indicator is green, go to Windows Disk Management to initialize the hard drives, or use the MAC disk utility to erase the external device;

  • If the hard drive indicator is off, please confirm whether the hard drive is installed properly. Remove and insert the hard disk to try again.

  • If the hard drive indicator is orange, the hard drive may be faulty. Please replace your hard drive.

The speed is very slow, and sometimes it even gets interrupted?

  • Use the original USB cable or replace your USB cable and try again;

  • Check if the source is slow.

  • Check whether you are using a USB 3.0 / USB 3.1 high-speed interface. Change a computer's USB port and try again;

My device randomly disconnects from my computer. What can I do?

  • Change a computer's USB port and try again;

  • Use the original USB cable or replace your USB cable and try again;

  • Make sure the connection is not being influenced by a USB hub or docking station;

  • Reinstall the official USB interface driver provided by the computer manufacturer;

  • Replace the hard drive and try again;

Failed to create a RAID?

After the RAID is created, if the hard drives cannot be initialized in Windows Disk Management, or the external device cannot be erased in Mac Disk Utility, the RAID has not been created successfully. The following steps should thus be taken:

  • Rotate the switch’s pointer to SINGLE mode;

  • Press and hold the reset button for about 5 seconds (until the HDD indicators turn to red from green);

  • After about 1 second, the HDD indicators will turn to green from red. Rotate the switch’s pointer to your desired RAID mode;

  • Press and hold the reset button for about 5 seconds (until the HDD indicators turn to red from green);

  • After about 2 seconds, the HDD will indicators turn to green from red. RAID creation is complete.