Troubleshooting

My computer won’t recognize the hard drive, and no drive letter appears?

  • If the hard disk indicator is green, go to Windows Disk Management to initialize the hard drives, or use the MAC disk utility to erase the external device;

  • If the hard drive indicator is off, please confirm whether the hard drive is installed properly. Remove and insert the hard disk to try again.

  • If the hard drive indicator is orange, the hard drive may be faulty. Please replace your hard drive.

The speed is very slow, and sometimes it even gets interrupted?

  • Use the original USB cable or replace your USB cable and try again；

  • Check if the source is slow.

  • Check whether you are using a USB 3.0 / USB 3.1 high-speed interface. Change a computer's USB port and try again;

My device randomly disconnects from my computer. What can I do?

  • Change a computer's USB port and try again;

  • Use the original USB cable or replace your USB cable and try again；

  • Make sure the connection is not being influenced by a USB hub or docking station；

  • Reinstall the official USB interface driver provided by the computer manufacturer；

  • Replace the hard drive and try again；

The HDD of the TDAS device hibernate periodically during use?

If the HDD of TDAS device sleeps periodically during use, it will take a long time to wake up the hard disk again when storing data. In this case:

  • For Windows, go to "Control Panel" > "Power Options" > "Change Plan Settings" > "Change Advanced Power Settings" > "Hard Disk". Then select "0" in "Turn off hard disk after" > “Setting (Minutes)”.

  • For macOS, go to "System Preferences" > "Battery (Power Adapters/Energy Saver)". Then uncheck "Put hard disks to sleep when possible " and set "Turn display off after this time period" to "Never".