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Help Documentations

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If I insert a hard drive with data in NTFS or FAT 32 format into my TNAS device, can it be used directly? Will it be reformatted by the system?

No, it cannot be used directly. All hard drives inserted into your TNAS device will be reformatted to be in EXT 4 or Btrfs format....
What should I do if Plex fails to start or always displays “configuring”?

If Plex fails to start, please try to solve the problem by following the steps below and clicking “Enable” after reinstallation of Plex:...
Can I use a non-NAS hard drive in my TNAS device?

Yes, but it is better to use a hard drive designed for NAS to ensure it can run continuously and without any data security breaches. ...
Is it difficult to set up and install a TNAS device when it is used for the first time?

It is quite easy because TerraMaster provides users with a very clear guide for quick installation. The whole setup and installation process will take only a few minutes. Just follow the prompts. TerraMaster also provides assistant software to enable easier use of TNAS. ...
Can I unplug the hard drive and then install it into another hard disk cartridge for data reading if my TNAS device fails?

No, the TNAS file system cannot be recognized by other hard disk cartridges. You need to obtain another TNAS device that is functioning correctly to read the data on the hard disk. ...
Why can’t I click “Next” after selecting the TOS package for manual installation when initializing my TNAS device?

The TNAS software may be incompatible with your browser, so please try another browser. Google Chrome 48 or above is recommended, whereas Microsoft Edge is not recommended....
Does my TNAS device automatically shut down or hibernate when not in use?

Yes, when your TNAS device is not used for 30 minutes, the system will enter the power-saving mode, with the hard drive in hibernation mode. This feature must be selected in the TOS Control Panel....
Does my TNAS device support VPN servers?

Some models support VPN servers, including the 220, 221, and 422 series....
Why does the HDD indicator always turn red, with the failure of installing TOS?

This is probably because there is no TerraMaster system file in the hard drive, causing the TNAS device to fail to start normally. Please power off your TNAS, remove all the hard drives and other external USB drives connected to your TNAS, reboot NAS, and then reinstall all the hard drives after about two minutes. Please try to search for TNAS again using the TNAS PC desktop application....
How can I grant permission for TNAS.online remote access to other users?

By default, the TNAS.online remote access permission is enabled for each user; however, different product models allow different numbers of users synchronous remote access. Please check the official product specifications....

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