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Help Documentations

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How do I use Plex to watch videos stored on my TNAS device on a Samsung TV or LG TV?

TNAS supports the Plex multimedia server. First of all, you need to install a Plex multimedia server after downloading it from the TOS Application Center, and enable it. Next, you need to install a Plex client on a Samsung or LG TV, and you can then watch videos stored on your TNAS device with the client....
Can I configure multiple arrays in my TNAS device?

Yes, but you need to buy a model with 4 or more bays. ...
Can Docker Container run on my TNAS device?

Only certain models have this feature. Please check the official specifications before you buy....
Is it difficult to set up and install a TNAS device when it is used for the first time?

It is quite easy because TerraMaster provides users with a very clear guide for quick installation. The whole setup and installation process will take only a few minutes. Just follow the prompts. TerraMaster also provides assistant software to enable easier use of TNAS. ...
Can my TNAS device be used as an external USB hard drive?

No, as a network storage device, your TNAS device cannot be connected to a computer through a USB interface for data transfer. You need to transfer data on a network. The USB interface of your TNAS device is only used to connect with an external USB storage device....
Does my TNAS device support VPN servers?

Some models support VPN servers, including the 220, 221, and 422 series....
Why can’t I click “Next” after selecting the TOS package for manual installation when initializing my TNAS device?

The TNAS software may be incompatible with your browser, so please try another browser. Google Chrome 48 or above is recommended, whereas Microsoft Edge is not recommended....
Does my TNAS device automatically shut down or hibernate when not in use?

Yes, when your TNAS device is not used for 30 minutes, the system will enter the power-saving mode, with the hard drive in hibernation mode. This feature must be selected in the TOS Control Panel....
Why does the HDD indicator always turn red, with the failure of installing TOS?

This is probably because there is no TerraMaster system file in the hard drive, causing the TNAS device to fail to start normally. Please power off your TNAS, remove all the hard drives and other external USB drives connected to your TNAS, reboot NAS, and then reinstall all the hard drives after about two minutes. Please try to search for TNAS again using the TNAS PC desktop application....
How can I grant permission for TNAS.online remote access to other users?

By default, the TNAS.online remote access permission is enabled for each user; however, different product models allow different numbers of users synchronous remote access. Please check the official product specifications....

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