TerraMaster Support

Help Documentations

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Does my TNAS device support Link Aggregation?

Yes, if your TNAS is equipped with two or more network interfaces, you can set Link Aggregation in the TOS Control Panel. However, if you do this, please don't set it on the switch, otherwise it will not work....
If I have a set of RAID 1 hard drives in an existing external hard drive cartridge, can I transfer them to my TNAS device without reformatting the hard drive?

No, hard drives newly added to your TNAS device must be reformatted. Please back up the data in advance....
Where can I download the TNAS PC desktop application or get updates?

Visit the official TerraMaster website and click on the “Download” page. Here there are numerous free downloads, including a quick installation guide, user manual, and the TNAS PC desktop application. To download all applicable applications and materials, you just select the “Product Category”, “Number of Drive Slots”, and the “ID/Model Number”. If there is a new TNAS PC desktop application available, just download and install it. ...
Can I access my TNAS device via Telnet or SSH?

Yes, but Telnet and SSH services are disabled by default, so you will need to enable them manually. ...
How can I mute the buzzer on my TNAS device?

Please log in to TOS as an administrator, and then click the buzzer button in the upper right corner of the TOS desktop to turn it off. Meanwhile, please check whether there are any notifications indicating that a hard drive is missing from the RAID. ...
How does TNAS connect to the network: Is it wired or wireless?

TNAS, by default, uses a wired connection. You also can add a Wi-Fi dongle to use a wireless network. However, due to the limited bandwidth of a wireless network, it is recommended to use a wired connection to connect your TNAS device to the network for a better user experience. ...
Does my TNAS device support SSD Cache? What kind of SSD should I choose?

Yes, most common SATA SSDs can be used. ...
Can multiple users at home stream multimedia files in TNAS at the same time?

Yes, but the performance may be affected. ...
How do I use TerraMaster web servers?

To use the TerraMaster NAS web server, take the following steps:...
Can video recordings stored on my TNAS device be played in any format?

No, the compatibility of video format depends on the specification of your playback device. If your TNAS device comes with video transcoding, you can transcode videos from an incompatible format into a compatible format. For details, please refer to the product specification....