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Help Documentations

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Is it difficult to set up and install a TNAS device when it is used for the first time?

It is quite easy because TerraMaster provides users with a very clear guide for quick installation. The whole setup and installation process will take only a few minutes. Just follow the prompts. TerraMaster also provides assistant software to enable easier use of TNAS. ...
What is the maximum hard disk capacity that my TNAS device supports?

Most models currently support a maximum of 18 TB and will remain updated, but some models do not currently support 18 TB . For details, please check the official specifications....
Can I unplug the hard drive and then install it into another hard disk cartridge for data reading if my TNAS device fails?

No, the TNAS file system cannot be recognized by other hard disk cartridges. You need to obtain another TNAS device that is functioning correctly to read the data on the hard disk. ...
Why can't I find Plex in the list after installation?

If the installed Plex cannot be found in the installation list of the Application Center, you can fix it manually by following the steps below:...
Can I configure multiple arrays in my TNAS device?

Yes, but you need to buy a model with 4 or more bays. ...
What is the TNAS PC desktop application? What is it used for?

The TNAS PC desktop application is an application especially designed for TNAS devices. There are two versions: one for Windows and the other for MacOS. As a powerful assistant for TNAS users, it has features such as intelligent search, intelligent IP address matching, TOS login interface, and file management. ...
Why can’t I click “Next” after selecting the TOS package for manual installation when initializing my TNAS device?

The TNAS software may be incompatible with your browser, so please try another browser. Google Chrome 48 or above is recommended, whereas Microsoft Edge is not recommended....
Does my TNAS device support BitTorrent downloads?

Yes, it does. Please download Transmission from the TOS Application Center, and then install it. Transmission is an APP dedicated to downloading torrent files....
Why does the HDD indicator always turn red, with the failure of installing TOS?

This is probably because there is no TerraMaster system file in the hard drive, causing the TNAS device to fail to start normally. Please power off your TNAS, remove all the hard drives and other external USB drives connected to your TNAS, reboot NAS, and then reinstall all the hard drives after about two minutes. Please try to search for TNAS again using the TNAS PC desktop application....
Does my TNAS device support VPN servers?

Some models support VPN servers, including the 220, 221, and 422 series....

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