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Help Documentations

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Can I use a non-NAS hard drive in my TNAS device?

Yes, but it is better to use a hard drive designed for NAS to ensure it can run continuously and without any data security breaches. ...
How can I get my computer to access my TNAS device?

Your computer accesses your TNAS device over the network. To access TNAS, you need to know the IP address of your TNAS device. For convenience, it is recommended to install the TNAS PC desktop application to search for and access TNAS. To store files, please click “File Manager” on TNAS PC desktop application, log in to TOS, and click “Login” on TNAS PC desktop application. You can also use the Samba file service on a Windows computer by entering the IP address of your TNAS device in the file browser (e.g., \\192.168.0.1) or use the AFP file service on a Mac OS computer by entering the IP address of your TNAS device (e.g., AFP:\\192.168.0.1). To log in to TOS for configuration of your TNAS device, you can enter the IP address of your TNAS device in the address bar of the web-based browser. ...
Can I access my TNAS device via Telnet or SSH?

Yes, but Telnet and SSH services are disabled by default, so you will need to enable them manually. ...
How can I watch the content on my TNAS device on a computer or TV, since TNAS is not equipped with a display output interface?

TNAS is a network storage device that cannot directly output content to a computer or TV. To view content on your TNAS device, your computer or TV needs to be connected to your TNAS device via the network. ...
What should I do if my TNAS device shuts down automatically?

1. If there is an irregular automatic shutdown, there may be a problem with one of the components on the PCBA motherboard. If this is the case, you need to replace it with a new device. ...
What do I do if formatting the hard drive fails during the initialization of the TNAS device?

The hard drive may be defective. If this happens, please unplug all the hard disks, repair or replace the defective one, and then reinsert all of them two minutes after rebooting your TNAS device. You can then retry the initialization process....
What should I do if my TNAS file transfer speed is low?

If you find that your TNAS files are transferred (read/write) at a speed far lower than the official test value, your device or network connection is probably functioning abnormally. Please follow the instructions below to eliminate all potential abnormalities: ...
Can I stream multimedia files from my TNAS device using Android Box or Smart TV?

Yes, your TNAS device is compatible with DLNA, and you can stream providing your playback device is also compatible with DLNA....
Can I configure multiple arrays in my TNAS device?

Yes, but you need to buy a model with 4 or more bays. ...
What should I do if Plex fails to start or always displays “configuring”?

If Plex fails to start, please try to solve the problem by following the steps below and clicking “Enable” after reinstallation of Plex:...

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