TerraMaster Support

Help Documentations

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Can I use a non-NAS hard drive in my TNAS device?

Yes, but it is better to use a hard drive designed for NAS to ensure it can run continuously and without any data security breaches. ...
How is my newly purchased TNAS device initialized when it is started for the first time?

Your newly purchased TNAS device cannot be used before initialization. Please go to the official TerraMaster website, click “Quick Installation Guide”, and follow the instructions for initialization....
Can my TNAS device be hacked?

All devices connected to the internet may be hacked, but TOS provides a variety of protection measures to increase the security of your TNAS device. In addition, the security of the router is very important because your TNAS device is located behind it or the gateway. Therefore, we will take all possible precautions to reduce the risk of being hacked. ...
Can my TNAS device be used on both Mac and Windows PCs?

TNAS is a networked storage device, that connects to a computer or mobile device through a network protocol. Therefore, TNAS can be used on Mac, Windows, and Linux PCs as well as Android and iOS mobile devices. ...
If I insert a hard drive with data in NTFS or FAT 32 format into my TNAS device, can it be used directly? Will it be reformatted by the system?

No, it cannot be used directly. All hard drives inserted into your TNAS device will be reformatted to be in EXT 4 or Btrfs format....
Can I use my mobile phone to access my TNAS device? Is there a mobile application that can access my TNAS device and view files and photos and play videos?

Yes, you can download the Android version of the TNAS mobile application from the official website or Google Play or the iOS version from Apple's App Store. You must have at least Android 6.0 or iOS 8.2....
Why can't the TNAS PC desktop application be installed on some computers running the Windows operating system?

The TNAS PC desktop application requires .NET Framework to enable it to be installed on a computer with the Windows operating system. Without .NET Framework, it is impossible to install the TNAS PC desktop application. If this happens, please install Microsoft .NET Framework 4.5 or above on your computer before installing the TNAS PC desktop application. The application only supports Windows 7 and above....
Which will be faster to copy files: Windows Explorer or TNAS PC File Manager?

TNAS PC File Manager uses the Samba file service, which is faster, so please transfer your files via this method. ...
Do the hard drives have to be of the same brand and model when creating RAID?

When creating RAID, it is recommended to use hard drives of the same brand and model. ...
Can Docker Container run on my TNAS device?

Only certain models have this feature. Please check the official specifications before you buy....

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