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Help Documentations

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Does my TNAS device need to be connected directly to my router?

Yes, use a network cable to connect it directly to your router. ...
Why does my TNAS device not go into hibernation?

If your hard drives remain idle for a preset length of time, they will go into hibernation. However, some conditions (including volume status, services, and applications) will stop your TNAS device from entering hibernation mode or waking up hard drives from hibernation from time to time. For a newly installed TOS, it will take about 24 to 48 hours for the Btrfs file system to complete the logging and balance operations in its background, while for the EXT 4 file system, it will take about 12 to 24 hours to complete, during which time the hard drives cannot hibernate. The actual time required depends on the hard disk capacity. If you have copied a large number of files to TNAS, it will take longer to log and balance. To learn more about logging and balance, please visit the website https://wiki.archlinux.org/index.php/Btrfs During hibernation of the hard drive, the hard drive indicator will be always on; To confirm whether the hard disk is in hibernation mode, please touch the main body of the device with your hand. If you don't feel any vibration, the hard drive may already be in hibernation. ...
Can I sync my TNAS device with my cloud drive?

Yes, you may install the Cloud Sync application in the TOS to synchronize your TNAS device with your cloud drive. Cloud drives currently supported include Baidu Cloud, Dropbox, Amazon S3, Google Drive, and MegaDisk. For cloud drive updates, please visit the official TerraMaster website....
What do I do if formatting the hard drive fails during the initialization of the TNAS device?

The hard drive may be defective. If this happens, please unplug all the hard disks, repair or replace the defective one, and then reinsert all of them two minutes after rebooting your TNAS device. You can then retry the initialization process....
Can I install M.2 SSD on my TNAS device? What capacity can I install?

Your TNAS device doesn't support M.2 SSD. ...
Can my TNAS device RAM be upgraded?

Only some models can be upgraded, so please check the official specification before purchase. For models that support this feature, 2 GB RAM can be upgraded to 4 GB, and 4 GB RAM can be upgraded to 8 GB, provided that RAM is supplied by TerraMaster. Otherwise, the system may not run properly....
What is TNAS？

TNAS is the collective name for TerraMaster NAS (network-attached storage) products. ...
I have installed two hard drives in my TNAS device and set them as two independent single drives. Why can’t I see them at the same time in the file browser of my Windows computer?

The storage space of your TNAS device is presented in the form of shared folders, not drives, and that’s why you cannot see them at the same time in the file browser of your Windows computer....
Can I access my TNAS device via Telnet or SSH?

Yes, but Telnet and SSH services are disabled by default, so you will need to enable them manually. ...
Which file formats does my TNAS device support for external USB storage device?

External USB storage devices can be in any of the following formats: FAT 32, NTFS, EXT 3, and EXT 4. ...

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