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Help Documentations

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What do I do if formatting the hard drive fails during the initialization of the TNAS device?

The hard drive may be defective. If this happens, please unplug all the hard disks, repair or replace the defective one, and then reinsert all of them two minutes after rebooting your TNAS device. You can then retry the initialization process....
Which hard drives are suitable for TNAS?

The number of hard drives required depends on your specific needs; however, providing you install at least one hard drive, your TNAS device will function normally. There are many different TNAS models, divided into several types, with 1, 2, 4, 5, or 8 bays. The choice of model dictates the maximum number of hard drives that can be installed: the number cannot exceed the maximum number of bays, although more hard drives can be added later if needed. RAID migration or expansion of the original array can also be carried out without any impact on the original data. ...
Can Docker Container run on my TNAS device?

Only certain models have this feature. Please check the official specifications before you buy....
How do I use Plex to watch videos stored on my TNAS device on a Samsung TV or LG TV?

TNAS supports the Plex multimedia server. First of all, you need to install a Plex multimedia server after downloading it from the TOS Application Center, and enable it. Next, you need to install a Plex client on a Samsung or LG TV, and you can then watch videos stored on your TNAS device with the client....
Why can’t I click “Next” after selecting the TOS package for manual installation when initializing my TNAS device?

The TNAS software may be incompatible with your browser, so please try another browser. Google Chrome 48 or above is recommended, whereas Microsoft Edge is not recommended....
How can I get my computer to access my TNAS device?

Your computer accesses your TNAS device over the network. To access TNAS, you need to know the IP address of your TNAS device. For convenience, it is recommended to install the TNAS PC desktop application to search for and access TNAS. To store files, please click “File Manager” on TNAS PC desktop application, log in to TOS, and click “Login” on TNAS PC desktop application. You can also use the Samba file service on a Windows computer by entering the IP address of your TNAS device in the file browser (e.g., \\192.168.0.1) or use the AFP file service on a Mac OS computer by entering the IP address of your TNAS device (e.g., AFP:\\192.168.0.1). To log in to TOS for configuration of your TNAS device, you can enter the IP address of your TNAS device in the address bar of the web-based browser. ...
Can my TNAS device be used as an external USB hard drive?

No, as a network storage device, your TNAS device cannot be connected to a computer through a USB interface for data transfer. You need to transfer data on a network. The USB interface of your TNAS device is only used to connect with an external USB storage device....
Can I access my TNAS device via Telnet or SSH?

Yes, but Telnet and SSH services are disabled by default, so you will need to enable them manually. ...
Is it difficult to set up and install a TNAS device when it is used for the first time?

It is quite easy because TerraMaster provides users with a very clear guide for quick installation. The whole setup and installation process will take only a few minutes. Just follow the prompts. TerraMaster also provides assistant software to enable easier use of TNAS. ...
Does my TNAS device automatically shut down or hibernate when not in use?

Yes, when your TNAS device is not used for 30 minutes, the system will enter the power-saving mode, with the hard drive in hibernation mode. This feature must be selected in the TOS Control Panel....

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