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Help Documentations

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Can I transfer data through a USB interface? Or do I have to use a network interface?

You can only use a network interface to transfer data. The USB interface on your TNAS device cannot be connected to a PC for data transfer....
Can I connect to my TNAS device using Wi-Fi?

Yes, but you need to configure a USB Wi-Fi dongle. Please note that your TNAS device only supports USB Wi-Fi adapters with a RTL8812AU chipset. ...
How can I remotely access a TNAS device mounted under a secondary router?

If your TNAS device is mounted under a secondary or multi-stage router, the subnet address of each stage of the router is different, leading to the failure to recognize the TNAS address and denying users remote access. To enable remote access to your TNAS device, your router needs to be reset, which can be done in the following way: ...
I have installed two hard drives in my TNAS device and set them as two independent single drives. Why can’t I see them at the same time in the file browser of my Windows computer?

The storage space of your TNAS device is presented in the form of shared folders, not drives, and that’s why you cannot see them at the same time in the file browser of your Windows computer....
Why are my F2-210 and F4-210 models disconnected from the network? Also, why can't they be shut down by pressing the power button?

1. If your TOS system version is TOS4.1.30 or below, please download a patch to your computer via the link: http://dl.terra-master.com/cn/TOS_PATCH_ARM_1.03.bz2 ...
Why is the hard disk capacity displayed on the computer different from that marked on the hard disk?

This is caused by the different calculation methods of hard disk manufacturers:...
How does TNAS connect to the network: Is it wired or wireless?

TNAS, by default, uses a wired connection. You also can add a Wi-Fi dongle to use a wireless network. However, due to the limited bandwidth of a wireless network, it is recommended to use a wired connection to connect your TNAS device to the network for a better user experience. ...
What do I do if formatting the hard drive fails during the initialization of the TNAS device?

The hard drive may be defective. If this happens, please unplug all the hard disks, repair or replace the defective one, and then reinsert all of them two minutes after rebooting your TNAS device. You can then retry the initialization process....
Can I stream multimedia files from my TNAS device using Android Box or Smart TV?

Yes, your TNAS device is compatible with DLNA, and you can stream providing your playback device is also compatible with DLNA....
Which hard drives are suitable for TNAS?

The number of hard drives required depends on your specific needs; however, providing you install at least one hard drive, your TNAS device will function normally. There are many different TNAS models, divided into several types, with 1, 2, 4, 5, or 8 bays. The choice of model dictates the maximum number of hard drives that can be installed: the number cannot exceed the maximum number of bays, although more hard drives can be added later if needed. RAID migration or expansion of the original array can also be carried out without any impact on the original data. ...

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