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Help Documentations

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Can I install virtual machines in my TNAS device?

Some TNAS models support installing virtual machines, including the 220, 221, and 422 series....
How is my newly purchased TNAS device initialized when it is started for the first time?

Your newly purchased TNAS device cannot be used before initialization. Please go to the official TerraMaster website, click “Quick Installation Guide”, and follow the instructions for initialization....
Can I change the username and password of the TNAS administrator?

The default username of the TOS administrator is “admin”. This username cannot be modified, but the login password can be changed after you log in to the TOS web-based interface....
How do I find the IP address of my TNAS device on the network?

Please download and install the TNAS PC desktop application, which will help you find the IP address of your TNAS device....
Can I connect to my TNAS device using Wi-Fi?

Yes, but you need to configure a USB Wi-Fi dongle. Please note that your TNAS device only supports USB Wi-Fi adapters with a RTL8812AU chipset. ...
Is it difficult to set up and install a TNAS device when it is used for the first time?

It is quite easy because TerraMaster provides users with a very clear guide for quick installation. The whole setup and installation process will take only a few minutes. Just follow the prompts. TerraMaster also provides assistant software to enable easier use of TNAS. ...
What is the maximum hard disk capacity that my TNAS device supports?

Most models currently support a maximum of 18 TB and will remain updated, but some models do not currently support 18 TB . For details, please check the official specifications....
Why does my TNAS device not go into hibernation?

If your hard drives remain idle for a preset length of time, they will go into hibernation. However, some conditions (including volume status, services, and applications) will stop your TNAS device from entering hibernation mode or waking up hard drives from hibernation from time to time. For a newly installed TOS, it will take about 24 to 48 hours for the Btrfs file system to complete the logging and balance operations in its background, while for the EXT 4 file system, it will take about 12 to 24 hours to complete, during which time the hard drives cannot hibernate. The actual time required depends on the hard disk capacity. If you have copied a large number of files to TNAS, it will take longer to log and balance. To learn more about logging and balance, please visit the website https://wiki.archlinux.org/index.php/Btrfs During hibernation of the hard drive, the hard drive indicator will be always on; To confirm whether the hard disk is in hibernation mode, please touch the main body of the device with your hand. If you don't feel any vibration, the hard drive may already be in hibernation. ...
Why is the hard disk capacity displayed on the computer different from that marked on the hard disk?

This is caused by the different calculation methods of hard disk manufacturers:...
Does my TNAS device automatically shut down or hibernate when not in use?

Yes, when your TNAS device is not used for 30 minutes, the system will enter the power-saving mode, with the hard drive in hibernation mode. This feature must be selected in the TOS Control Panel....

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