TerraMaster Support

Help Documentations

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Can I sync my TNAS device with my cloud drive?

Yes, you may install the Cloud Sync application in the TOS to synchronize your TNAS device with your cloud drive. Cloud drives currently supported include Baidu Cloud, Dropbox, Amazon S3, Google Drive, and MegaDisk. For cloud drive updates, please visit the official TerraMaster website....
How do I use Plex to watch videos stored on my TNAS device on a Samsung TV or LG TV?

TNAS supports the Plex multimedia server. First of all, you need to install a Plex multimedia server after downloading it from the TOS Application Center, and enable it. Next, you need to install a Plex client on a Samsung or LG TV, and you can then watch videos stored on your TNAS device with the client....
I have installed two hard drives in my TNAS device and set them as two independent single drives. Why can’t I see them at the same time in the file browser of my Windows computer?

The storage space of your TNAS device is presented in the form of shared folders, not drives, and that’s why you cannot see them at the same time in the file browser of your Windows computer....
Why have my shared folders disappeared after TOS reinstallation?

After TOS reinstallation, please check the following points to ensure the data on the hard drives can be viewed: ...
What should I do if Plex fails to start or always displays “configuring”?

If Plex fails to start, please try to solve the problem by following the steps below and clicking “Enable” after reinstallation of Plex:...
Can my TNAS device be used as an external USB hard drive?

No, as a network storage device, your TNAS device cannot be connected to a computer through a USB interface for data transfer. You need to transfer data on a network. The USB interface of your TNAS device is only used to connect with an external USB storage device....
How can I remotely log in to the TNAS device?

There are three ways for you to remotely access your TNAS device: ...
Why can’t I click “Next” after selecting the TOS package for manual installation when initializing my TNAS device?

The TNAS software may be incompatible with your browser, so please try another browser. Google Chrome 48 or above is recommended, whereas Microsoft Edge is not recommended....
In the TNAS PC desktop application, why is the IP address of my TNAS device not in the same segment as other devices on the network?

It is possible that the DHCP service is not enabled for the router. Please follow the prompts given by the TNAS PC desktop application to manually change the IP address of the TNAS device to ensure that it is in the same segment as other devices....
Can I use my TNAS device to back up my iPhone, iPad, or iPad mini?

Yes, you can back up your iPhone and iPad through the TNAS Mobile application, and you can back up your iPad mini through TimeMachine....

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