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Help Documentations

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Why have my shared folders disappeared after TOS reinstallation?

After TOS reinstallation, please check the following points to ensure the data on the hard drives can be viewed: ...
What should I do if my TNAS file transfer speed is low?

If you find that your TNAS files are transferred (read/write) at a speed far lower than the official test value, your device or network connection is probably functioning abnormally. Please follow the instructions below to eliminate all potential abnormalities: ...
How can I remotely access a TNAS device mounted under a secondary router?

If your TNAS device is mounted under a secondary or multi-stage router, the subnet address of each stage of the router is different, leading to the failure to recognize the TNAS address and denying users remote access. To enable remote access to your TNAS device, your router needs to be reset, which can be done in the following way: ...
How do I find the IP address of my TNAS device on the network?

Please download and install the TNAS PC desktop application, which will help you find the IP address of your TNAS device....
What should I do if my TOS is outdated and I’m trying to install TOS, but it is stuck at 11 or 55%?

When reinstalling the TOS system or installing the latest version, the process may be stuck at 11% or 55% due to the older version of Initboot installed on some X86 devices. If this happens, please try to solve it by following the steps below:...
How do I use Apple TV to view multimedia files on my TNAS device?

To connect to TNAS and play multimedia files, it is recommended to install a player that supports DLNA playback in your Apple TV (e.g., VLC). ...
Why does VirtualBox state that VT-x is not enabled in BIOS?

VirtualBox is only applicable to x.86_64 products, and it is not supported by ARM models. If you encounter the prompt “VT-x is disabled in the BIOS for all CPU modes” when using VirtualBox, it suggests that VT-x is not enabled in the BIOS of your TNAS device. ...
Can I install virtual machines in my TNAS device?

Some TNAS models support installing virtual machines, including the 220, 221, and 422 series....
Does my TNAS device support SSD Cache? What kind of SSD should I choose?

Yes, most common SATA SSDs can be used. ...
How do I add a memory stick to my TNAS device?

As the TNAS motherboard is mounted inside a chassis, you will need a screwdriver to unscrew the chassis. You can then install the memory stick into its slot and close the chassis. When installing the memory stick, be sure to install it in place; otherwise, the system will not be able to start. You must use a memory stick supplied by TerraMaster to ensure the system works....

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