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Help Documentations

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Do I have to configure RAID?

No, you don’t have to. You can configure the hard disk to Single Disk or JBOD mode. ...
Can I use my TNAS device to back up my iPhone, iPad, or iPad mini?

Yes, you can back up your iPhone and iPad through the TNAS Mobile application, and you can back up your iPad mini through TimeMachine....
How can I get my computer to access my TNAS device?

Your computer accesses your TNAS device over the network. To access TNAS, you need to know the IP address of your TNAS device. For convenience, it is recommended to install the TNAS PC desktop application to search for and access TNAS. To store files, please click “File Manager” on TNAS PC desktop application, log in to TOS, and click “Login” on TNAS PC desktop application. You can also use the Samba file service on a Windows computer by entering the IP address of your TNAS device in the file browser (e.g., \\192.168.0.1) or use the AFP file service on a Mac OS computer by entering the IP address of your TNAS device (e.g., AFP:\\192.168.0.1). To log in to TOS for configuration of your TNAS device, you can enter the IP address of your TNAS device in the address bar of the web-based browser. ...
How can I remotely access a TNAS device mounted under a secondary router?

If your TNAS device is mounted under a secondary or multi-stage router, the subnet address of each stage of the router is different, leading to the failure to recognize the TNAS address and denying users remote access. To enable remote access to your TNAS device, your router needs to be reset, which can be done in the following way: ...
How do I find the IP address of my TNAS device on the network?

Please download and install the TNAS PC desktop application, which will help you find the IP address of your TNAS device....
Why have my shared folders disappeared after TOS reinstallation?

After TOS reinstallation, please check the following points to ensure the data on the hard drives can be viewed: ...
What should I do if my TNAS file transfer speed is low?

If you find that your TNAS files are transferred (read/write) at a speed far lower than the official test value, your device or network connection is probably functioning abnormally. Please follow the instructions below to eliminate all potential abnormalities: ...
What should I do if my TOS is outdated and I’m trying to install TOS, but it is stuck at 11 or 55%?

When reinstalling the TOS system or installing the latest version, the process may be stuck at 11% or 55% due to the older version of Initboot installed on some X86 devices. If this happens, please try to solve it by following the steps below:...
How do I use Apple TV to view multimedia files on my TNAS device?

To connect to TNAS and play multimedia files, it is recommended to install a player that supports DLNA playback in your Apple TV (e.g., VLC). ...
Does my TNAS device support SSD Cache? What kind of SSD should I choose?

Yes, most common SATA SSDs can be used. ...

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