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How can I get my TNAS device to be detected on a Linux system?

Please see the instructions below: ...
Do I have to unplug the original hard drive and install the TOS system for the new hard drive I added to the idle bay of my device?

You should not install the TOS system separately for each hard drive. To add a new hard drive, please insert it into the device while the device is running. ...
Can I use my TNAS device to back up my iPhone, iPad, or iPad mini?

Yes, you can back up your iPhone and iPad through the TNAS Mobile application, and you can back up your iPad mini through TimeMachine....
Which will be faster to copy files: Windows Explorer or TNAS PC File Manager?

TNAS PC File Manager uses the Samba file service, which is faster, so please transfer your files via this method. ...
Can I access TNAS as a cloud disk anywhere with a mobile phone or computer?

Yes....
Why have my shared folders disappeared after TOS reinstallation?

After TOS reinstallation, please check the following points to ensure the data on the hard drives can be viewed: ...
How do I add a memory stick to my TNAS device?

As the TNAS motherboard is mounted inside a chassis, you will need a screwdriver to unscrew the chassis. You can then install the memory stick into its slot and close the chassis. When installing the memory stick, be sure to install it in place; otherwise, the system will not be able to start. You must use a memory stick supplied by TerraMaster to ensure the system works....
Can I use my mobile phone to access my TNAS device? Is there a mobile application that can access my TNAS device and view files and photos and play videos?

Yes, you can download the Android version of the TNAS mobile application from the official website or Google Play or the iOS version from Apple's App Store. You must have at least Android 6.0 or iOS 8.2....
What should I do if my TOS is outdated and I’m trying to install TOS, but it is stuck at 11 or 55%?

When reinstalling the TOS system or installing the latest version, the process may be stuck at 11% or 55% due to the older version of Initboot installed on some X86 devices. If this happens, please try to solve it by following the steps below:...
What should I do if my TNAS file transfer speed is low?

If you find that your TNAS files are transferred (read/write) at a speed far lower than the official test value, your device or network connection is probably functioning abnormally. Please follow the instructions below to eliminate all potential abnormalities: ...

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