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Help Documentations

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Can I set Jumbo Frames? What value can I set?

TNAS Jumbo Frames adopts self-adaptive configuration or manual setting for the MUT value, which is within a range of 1,500–9,000 bytes....
What are the specifications of the power supply unit for my TNAS device? Can I purchase a replacement?

To avoid damage to the product, it is recommended to only use the original power supply unit. If you need to purchase another power supply unit, please contact the customer service staff at TerraMaster....
What is the TNAS PC desktop application? What is it used for?

The TNAS PC desktop application is an application especially designed for TNAS devices. There are two versions: one for Windows and the other for MacOS. As a powerful assistant for TNAS users, it has features such as intelligent search, intelligent IP address matching, TOS login interface, and file management. ...
Why won’t my TNAS device boot after I add a memory stick?

Please confirm that you are using a memory stick provided by TerraMaster; otherwise, your TNAS device may not boot. Additionally, please check that the memory stick is properly inserted into the slot....
Does my TNAS device use a hardware array or a software array?

Your TNAS device uses a software array. Please be assured that almost all enterprise-level NAS use software arrays to ensure high performance. ...
Can multiple users at home stream multimedia files in TNAS at the same time?

Yes, but the performance may be affected. ...
Where can I download the TNAS PC desktop application or get updates?

Visit the official TerraMaster website and click on the “Download” page. Here there are numerous free downloads, including a quick installation guide, user manual, and the TNAS PC desktop application. To download all applicable applications and materials, you just select the “Product Category”, “Number of Drive Slots”, and the “ID/Model Number”. If there is a new TNAS PC desktop application available, just download and install it. ...
Can I connect a USB drive to a USB port on my TNAS device and then play the multimedia files in the USB drive from Plex?

Yes. ...
Will my TNAS device be noisy when it is working?

The device itself is very quiet, but it makes a noise when the hard drive is working. If you want to keep the noise to a minimum, it is recommended to use a low noise hard drive, such as Seagate Ironwolf disk, WD NAS disk, etc. ...
How can I access the control panel of my TNAS device from my computer?

To access via a local network, you can enter the IP address of your TNAS device in the address bar of your computer browser. You can obtain the IP address through the TNAS PC desktop application....

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