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Help Documentations

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Is my TNAS device compatible with the DLNA protocol?

Yes. ...
How can I upgrade the firmware for the hard disk used in my TNAS device?

To upgrade the firmware, it is recommended that you unplug the hard disk and plug it back into the TNAS device after completing the upgrade. However, upgrading the hard drive firmware is a high-risk process, so please be cautious and ensure you back up all the data on the hard drive before upgrading. ...
In the TNAS PC desktop application, why is the IP address of my TNAS device not in the same segment as other devices on the network?

It is possible that the DHCP service is not enabled for the router. Please follow the prompts given by the TNAS PC desktop application to manually change the IP address of the TNAS device to ensure that it is in the same segment as other devices....
Can video recordings stored on my TNAS device be played in any format?

No, the compatibility of video format depends on the specification of your playback device. If your TNAS device comes with video transcoding, you can transcode videos from an incompatible format into a compatible format. For details, please refer to the product specification....
Why haven’t I received the verification code via email?

Please check your spam folder. Alternatively, use a different email address because the email with the verification code may have been blocked by your email client. If it still fails, you can skip this step....
Can my TNAS device create and manage multi-user and user groups?

Yes, your TNAS device has full rights management, and you can set access permissions for users, user groups, and shared folders....
Can I install the Apache server on my TNAS device?

Yes, please go to the TOS Application Center to install the app. ...
Can I connect a USB drive to a USB port on my TNAS device and then play the multimedia files in the USB drive from Plex?

Yes. ...
How can I mute the buzzer on my TNAS device?

Please log in to TOS as an administrator, and then click the buzzer button in the upper right corner of the TOS desktop to turn it off. Meanwhile, please check whether there are any notifications indicating that a hard drive is missing from the RAID. ...
Why can't the TNAS PC desktop application be installed on some computers running the Windows operating system?

The TNAS PC desktop application requires .NET Framework to enable it to be installed on a computer with the Windows operating system. Without .NET Framework, it is impossible to install the TNAS PC desktop application. If this happens, please install Microsoft .NET Framework 4.5 or above on your computer before installing the TNAS PC desktop application. The application only supports Windows 7 and above....

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