Best NAS Storage, RAID storage, Data Storage Master Online

Help Documentations

Please enter search keywords and click "Search". If you do not find the answer, please ask us for help

Which file formats does my TNAS device support for external USB storage device?

External USB storage devices can be in any of the following formats: FAT 32, NTFS, EXT 3, and EXT 4. ...
Why can't I receive emails in my mailbox after email notifications are set for the TOS system?

This is probably because the default SMTP mail server port for the TOS system is blocked. You can change “Default SMTP Mail Server” to “Custom SMTP Mail Server” in the “Advanced Settings” interface of this page, and then perform related configurations. For example, if using Gmail the settings for the outgoing server are: ...
Why can't the TNAS PC desktop application be installed on some computers running the Windows operating system?

The TNAS PC desktop application requires .NET Framework to enable it to be installed on a computer with the Windows operating system. Without .NET Framework, it is impossible to install the TNAS PC desktop application. If this happens, please install Microsoft .NET Framework 4.5 or above on your computer before installing the TNAS PC desktop application. The application only supports Windows 7 and above....
Why are there no or only 4 applications in the TOS Application Center?

This is because your TNAS device is not connected to the internet. Please go to “TOS Control Panel” > “Network Services” > “Network” > “Network Interface”, and then click “LAN” to edit. Please make sure that DNS has the same gateway and DNS as your computer to ensure TNAS will connect to the internet. ...
Why can't I find Plex in the list after installation?

If the installed Plex cannot be found in the installation list of the Application Center, you can fix it manually by following the steps below:...
Can I install the Apache server on my TNAS device?

Yes, please go to the TOS Application Center to install the app. ...
Does my TNAS device support multiple users to log in with the same username and password?

Yes....
Can the hard drive be used continuously if it is detected to be in a poor condition or at high risk of failure during the initialization of the TNAS device?

To ensure your data remains secure, please change the hard drive immediately....
How can I mute the buzzer on my TNAS device?

Please log in to TOS as an administrator, and then click the buzzer button in the upper right corner of the TOS desktop to turn it off. Meanwhile, please check whether there are any notifications indicating that a hard drive is missing from the RAID. ...
Can I install a Windows system on my TNAS device?

No. ...

Region & Language

Help Documentations