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How to re-install your TOS
Applicable model: All TNAS models
If you wish to re-install the TOS system, or your TNAS encounters a failure and needs to reinstall TOS, please refer to the following guidelines:
Method 1: If your TOS system is still working
Log in to TOS and go to TOS Desktop> Control Panel> General Settings> Update and Restore> Backup and Restore;
Tick "Backup system configuration" to back up your system configuration;
Go to TOS Desktop> Control Panel> General Settings> Update and Restore> Restore to Factory Default;
Tick "Restore to factory default", and then click "Apply"; your system will be erased, but the data on the hard drives will not be deleted;
Refresh the browser page, and follow guide on the page to install a new TOS;
If the page refresh fails, please use TNAS PC to search for your TNAS device; Then select the device and click "Login"; Follow the web page to install the new TOS;
After the system installation is complete, log in to TOS and go to TOS desktop> Control Panel> General Settings> Update and Restore> Backup and Restore to restore your backed up system configuration.
Method 2: If your TOS system encounters a malfunction and cannot work properly
Turn off your TNAS device;
Remove all hard drives;
Turn on your TNAS;
After the network light is on, insert your hard drives;
Use TNAS PC to search for your TNAS device;
Select the device and click "Login"; Follow the instructions on the web page to install the new TOS system.
Note: Reinstalling the system will not delete the data on your hard drives. If you have any questions when operating the above steps, please contact us in time.