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How to re-install your TOS

Applicable model: All TNAS models

If you wish to re-install the TOS system, or your TNAS encounters a failure and needs to reinstall TOS, please refer to the following guidelines:

Method 1: If your TOS system is still working

  1. Log in to TOS and go to TOS Desktop> Control Panel> General Settings> Update and Restore> Backup and Restore;

  2. Tick "Backup system configuration" to back up your system configuration;

  3. Go to TOS Desktop> Control Panel> General Settings> Update and Restore> Restore to Factory Default;

  4. Tick "Restore to factory default", and then click "Apply"; your system will be erased, but the data on the hard drives will not be deleted;

  5. Refresh the browser page, and follow guide on the page to install a new TOS;

  6. If the page refresh fails, please use TNAS PC to search for your TNAS device; Then select the device and click "Login"; Follow the web page to install the new TOS;

  7. After the system installation is complete, log in to TOS and go to TOS desktop> Control Panel> General Settings> Update and Restore> Backup and Restore to restore your backed up system configuration.

Method 2: If your TOS system encounters a malfunction and cannot work properly

  1. Turn off your TNAS device;

  2. Remove all hard drives;

  3. Turn on your TNAS;

  4. After the network light is on, insert your hard drives;

  5. Use TNAS PC to search for your TNAS device;

  6. Select the device and click "Login"; Follow the instructions on the web page to install the new TOS system.

Notes

Note: Reinstalling the system will not delete the data on your hard drives. If you have any questions when operating the above steps, please contact us in time.