Best NAS Storage, RAID storage, Data Storage Master Online

Help Documentations

Please enter search keywords and click "Search". If you do not find the answer, please ask us for help

Why can the hard drive I have used on my other devices not be formatted completely by the D2-310/D4-310/D5-300C/D5-300 ?

There may be several partitions on hard drives that have been used on other devices, and when creating a RAID to format the hard drive, the D2-310 may thus be unable to clear all the data on the hard drive at once. In such cases, a RAID must be created several times to ensure all data is cleared. ...
Is the D2-310/D4-310/D5-300C model equipped with a suitable RAID Manager for Windows or Mac computers?

D2-310/D4-310/D5-300C models do not need any software to permit RAID setup. ...
How do I install the Thunderbolt 3 driver on a Windows 10 operating system?

Applicable models: D2 Thunderbolt 3,TD2 Thunderbolt 3,TD2 Thunderbolt 3 Plus,D4 Thunderbolt 3(D4-330),D5 Thunderbolt 3(D5-330),D8 Thunderbolt 3(D8-330)...
Why do the indicators for HDD1 and HDD2 turn on and off repeatedly when the device is reading data during RAID1 creation for D2-310, D4-310, and D5-300C models?

When creating a RAID1 with HDD1 and HDD2, the data on both must be completely the same. Thus, when reading data, only HDD1 reads and writes; HDD2 remains in a waiting state, prolonging service life. ...
Can model D2-310/D4-310/D4-300/D5-300 be managed with Disk Utility?

Yes. ...
Does model D2-310/D4-310/D4-300/D5-300 come with a USB TYPE-C cable?

Yes. This cable has a USB A interface at one end and a USB TYPE-C interface at the other ...
Are screws required to install the hard drive for the D2-310/D4-310/D4-300/D5-300 model?

Yes. Screws are required to install the hard drives for all TerraMaster models. ...
Why does the device display show two partitions on formatting the hard disk? One partition shows a 2TB capacity, but the additional partition cannot be used.

This is caused by selecting the MBR partition option when initialising the hard drive. If the hard drive capacity is greater than 2TB, it is important to select the GPT partition option to make full use of the hard drive space. ...
Why am I getting a UASP log error when the D5-300 is connected to the computer?

D5-300 does not support the UASP protocol, and UASP protocol is enabled by default in Windows 8.1 and above. You will therefore need to disable this when the D5-300 is connected. ...
Does the D5-300 model support the use of a single hard drive with data?

No. TerraMaster models D5-300C, D4-310, D2-310, D4-300, and D2 Clone are recommended for single hard drive use. ...

Region & Language

Help Documentations