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Why did the D2-310/D4-310/D5-300C not recognise the hard drive on first use?

1. The device defaults to single-disk mode. If it fails to recognise the hard drive, try inserting it into another slot to see whether the hard drives are recognised that way. ...
What should I do if the mobile hard drive is in a RAW format?

There are three solutions for this: ...
Does the model D2 Clone/D2-310/D4-310/D4-300/D5-300/D5-300C/F4-300 support hot-swappable hard drives?

Yes. ...
How do I install and initialise my new TerraMaster device?

The quick installation guides, user manuals, and FAQ documents for all models are provided on TerraMaster's official website. More details are available at https://start.terra-master.com ...
What should I do if there is a problem with a hard drive in model D2-310/D4-310/D4-300/D5-300? Can it be replaced directly?

Yes, faulty hard drive can be directly replaced when the device is powered on. However, in Single, JBOD or RAID0 modes, data may be lost because of the faulty hard drive. ...
Can this device work with a computer with a Thunderbolt 2 interface?

Applicable models: D2 Thunderbolt 3, TD2 Thunderbolt 3 , TD2 Thunderbolt 3 Plus, D4 Thunderbolt 3(D4-330), D5 Thunderbolt 3(D5-330), D8 Thunderbolt 3(D8-330)...
Why is copying data using a computer running a Windows 10 operating system with the TerraMaster DAS so slow?

This may be caused by the USB driver that comes with the Windows 10 operating system being incompatible with the USB hardware in your computer, causing the copying of data to be interrupted or slowed. Try updating your computer's USB hardware driver. ...
Does the D2-310/D4-310/D5-300/D5-300C model have a built-in RAID controller?

Yes. ...
Can the device be used for both Windows and Mac computers?

Yes. The device can be used for both Windows and Mac computers, though only when the built-in hard drive is in an exFAT format. ...
Which hard drives does model D2-310/D4-310/D4-300/D5-300 support?

Model D2-310/D4-310/D4-300/D5-300 has low requirements for hard drives, making all types of hard drives, including 3.5-inch SATA II/III hard drive, 2.5-inch SATA II/III hard drive, and 2.5-inch SATA SSDs, appropriate. However, using hard drives of the same brand and model is required for RAID creation. Please check the list of applicable hard drives on the official TerraMaster website. ...

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