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What should I do if the hard drive is damaged when creating a RAID1 with a D2-310/D4-310/D5-300/D5-300C/F4-300 model?
No data will be lost if one hard drive is damaged in RAID1 mode; however, you should fix the array as soon as possible. ...
Why is the device slow at copying data?
How do I recover data if one of the hard drives fails after creating a RAID1 or RAID5 on a D4-310/D2-310/D5-300/D5-300C model?
How do I set up a RAID for the D2-310/D4-310/D5-300C?
The device defaults to single-disk mode. To create a RAID, connect the device to your computer and turn both the device and computer on. Then turn the RAID switch on the back of the device to the RAID mode you require and press and hold "Reset" for 5 seconds to enable the new RAID mode. A new disk with no partition will appear in the "Computer Disk Management" list, allowing you to initialise and format it ready for use. ...
Why does RAID Manager Pro offer the prompt "connection failed"?
Applicable models: D4 Thunderbolt 3（D4-330）,D5 Thunderbolt 3（D5-330）,D8 Thunderbolt 3（D8-330） ...
Do the D2-310, D2 Clone, D4-300, D4-310, D5-300C, D2 Thunderbolt 3, D2 Thunderbolt 3 Plus, D4 Thunderbolt 3, D5 Thunderbolt 3, D5-300, D16 Thunderbolt3, and F4-300 models have hibernation functions?
TheD2-310, D2 Clone, D4-300, D4-310, D5-300C, D2 Thunderbolt 3, D2 Thunderbolt 3 Plus, D4 Thunderbolt 3, and D5 Thunderbolt 3 models all support hard drive hibernation. Where no operations occur within 30 minutes, the hard drive will enter hibernation automatically. The D5-300, D16 Thunderbolt3, and F4-300 models do not support hard drive hibernation at this time. ...
My D2-310/D4-310/D5-300C hard drive has suddenly become inaccessible. How do I retrieve my data?
1. Turn off the device, reinstall the hard drive, ensure it is firmly in place, and then turn on both your computer and the device to see whether the hard drive is recognised; if so, the data on the hard drive can be read as normal....
Can a brand new hard drive be used with the D2-310/D4-300/D4-310/D5-300C/D5-300?
Not immediately. Any new hard drive must be initialised and formatted before use. ...
What can I do if RAID Manager Pro cannot recognise the hard drive?
Applicable models: D4 Thunderbolt 3（D4-330）， D5 Thunderbolt 3（D5-330）， D8 Thunderbolt 3（D8-330）...
Why can't the device be accessed after working for a period? The only solution appears to be to restart it.
This may be caused by hard drive hibernation: update your device to a version without hard drive hibernation. ...